Thu, Oct 07 | Zoom Training Session

Focus on Customers

This session focuses on how to achieve exceptional customer relationships by considering what they really, really want and how we can satisfy their needs within our organisation's capabilities. Please note that the content of the half day session "Dealing with Difficult People" is included.
Registration is Closed

Time & Location

Oct 07, 9:00 AM – 1:00 PM
Zoom Training Session

About The Event

This session focuses on how to achieve exceptional customer relationships by considering what they really, really want and how we can satisfy their needs within our organisation's capabilities.  Please note that the content of the half day session "Dealing with Difficult People" is included in this course.

Learning Outcomes

  • Think about your own customers and what they expect or desire
  • Know what you can do to give customers an excellent experience
  • Achieve a better quality of interaction
  • Have strategies to defuse anger and aggressive, confrontational behaviours
  • Build your confidence in working in customer facing roles

Training Fee Full Price £50.00 VAL 

Essential Subscriber/CABAD Beneficiary Price £40.00

Registration is Closed

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